Priority service
Online gas service application forms
To have a new or additional gas service line installed, submit your completed application form online.
For Lower Mainland and Interior customers only
We've introduced a Key Account designation to speed up service for builders and developers.
We keep Key Account contact and billing information on file in order to reduce order processing time. Key Accounts require ongoing gas installation services for their
projects and are the billable party for these services.
Key Accounts also receive the following benefits:
- priority call handling
- up-to-the-minute tracking on all projects and orders
- better project coordination
- increased contact with field crews
- improved scheduling capability
- clear commitment to a service contract
- immediate pricing for routine jobs
Become a Key Account
If you're a developer and need a Key Account ID, please call toll-free 1-877-576-7200 or
604-576-7200 (Greater Vancouver area).
When you qualify as a Key Account, you will have access to a dedicated service request line and a unique account number that automatically identifies you and your project(s).
Access your Key Account services
- Use your new Key Account ID and phone number to contact us.
- Provide the proper civic address for each meter set location (including unit number).
- Call us early during your planning phase — long lead times really help. Short notice seriously limits our flexibility!
- Keep us informed about your progress — we can re-schedule as often as necessary.
- When our field crews call, confirm site readiness and job details.
- Pass this information along to your site superintendent and project managers.
Installing gas lines
Find out what's involved when you need to have
natural gas lines installed (PDF 161 KB).
Questions?
Lower Mainland
Mill Bay north to Ladysmith
Steve WilsonRegional Sales Manager for Vancouver Island
Tel: 250-751-8304
Fax: 250-751-8330
Toll free: 1-877-741-6509
Email:
steve.wilson@terasengas.com
Greater Victoria
Wes Nienaber
Energy Solutions Manager
Terasen Gas VI, CRD
Tel: 250-380-5788
Fax: 250.380.6876
Cell: 250-888-0379
Email:
wes.nienaber@terasengas.com
Campbell River south to Nanoose Bay, and Powell River
Port Alberni east to Nanaimo and south to Ladysmith, and Sunshine Coast
Central & South Okanagan, Similkameen and Kootenay regions
North Okanagan, Thompson-Nicola, Cariboo and Peace regions
Tony Pham
Energy Solutions Manager
Tel: 250-371-5025
Fax: 250-371-5057
Toll free: 1-877-333-5025
Email:
tony.pham@terasengas.com
Interior & Northern BC
Brent Hunt