Accounts & billing

Account Online

Access your Terasen Gas account online to.

view current and past statements and payments
download your gas consumption information
receive e-mail notification when your bill is ready
submit your meter readings

Start, stop or move

Are you moving? Let us know in advance to ensure that your account is either cancelled or transferred to your new location.

Ways to pay your bill

We offer several ways to pay your monthly bill. Choose the option that's most convenient for you.

Call before you dig

Whether you're landscaping, planting trees, installing a fence or building a deck, it's important to know what lies underground.

Request gas line information from BC One Call at
1-800-474-6886 or cellular *6886.

Customer service

Small business customers

1-888-224-2710 Toll free

1-250-979-4900 International

1-888-224-2720 Fax

E-mail: Customer service

Hours — Pacific Time

7 a.m. to 8 p.m. Mon. - Fri.

9 a.m. to 5 p.m. Sat.

Large commercial & industrial customers

For billing questions:

1-604-663-3677

E-mail: Customer service

Hours — Pacific Time

8 a.m. to 4 p.m. Mon. - Fri.

For other inquiries:

Contact an Account Manager

How to save energy

Make your business more energy efficient and save money.

Learn more