Accounts & billing
Account Online
Access your Terasen Gas account online to.
- view current and past statements and payments
- download your gas consumption information
- receive e-mail notification when your bill is ready
- submit your meter readings
Start or stop a Terasen Gas account?
Do you need to start or stop a Terasen Gas account? Let us know in advance to ensure we have the information to process your request.
Planning construction or renovations?
If you need to have gas service installed, moved or removed, let us know well in advance to ensure we have the information to process your request. You can now submit your gas service application online.
Are you moving?
Let us know in advance to ensure that your account is either cancelled or transferred to your new location.
Ways to pay your bill
We offer several ways to pay your monthly bill. Choose the option that's most convenient for you.
Call before you dig
Whether you're landscaping, planting trees, installing a fence or building a deck, it's important to know what lies underground.
Request gas line information from BC One Call at
1-800-474-6886 or cellular *6886.
1-800-474-6886 or cellular *6886.
Customer service
Small business customers
1-888-224-2710 Toll free
1-250-979-4900 International
1-888-224-2720 Fax
Email: Customer service
Hours — Pacific Time
7 a.m. to 8 p.m. Mon. - Fri.
9 a.m. to 5 p.m. Sat.
Large commercial & industrial customers
For billing questions:
1-604-663-3677
Email: Customer service
Hours — Pacific Time
8 a.m. to 4 p.m. Mon. - Fri.
For other inquiries:
Contact an Account Manager
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