We consider your account past due if it is not paid in full by the due date. Past due accounts are subject to appropriate collection action. Portions of your bill still unpaid by the next bill issue date will appear on the new bill as balance from previous bill and must be paid without delay. If you made a payment shortly before receiving the new bill, please deduct that amount from the new bill and pay the reduced amount.

When you receive a notice of disconnection, it indicates our records show that payment of two previous bills has not been received. In order to avoid disconnection of your service, you must pay the overdue balance immediately, and you must report the payment to us. Once we disconnect service, you must pay your total bill plus a reconnection charge and a security deposit before your service is reconnected.

If your cheque is returned because of insufficient funds (NSF) or for any other reason, we will apply a handling charge to your account.