Understanding your bill
Customer Service
Call: 1-888-224-2710
Hours - Pacific time
7 a.m. to 8 p.m. Mon. - Fri.
9 a.m. to 5 p.m. Sat.
9 a.m. to 5 p.m. Sat.
International customers
1-250-979-4900
Hours - Pacific time
7 a.m. to 8 p.m. Mon. - Fri.
9 a.m. to 5 p.m. Sat.
9 a.m. to 5 p.m. Sat.
Your Terasen Gas bill is made up of two types of charges:
- Delivery – The charge to deliver gas to your home through the Terasen Gas pipeline system. This includes the basic charge and delivery charge.
- Commodity – The cost of the gas used to operate your appliances and heating equipment. In regions where CUSTOMER CHOICE is available, midstream charges are identified separately.
The breakdown of your bill
The natural gas commodity cost makes up the largest part of your bill.
Sample bills
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