Start, stop or move your service
Are you moving?
Avoid being charged for gas usage after you've moved. Call us well in advance, and no later than two working days beforehand, that you want to stop service.
Phone
Toll free: 1-888-224-2710
International: 1-250-979-4900
International: 1-250-979-4900
Hours
Monday — Friday 7 a.m. - 8 p.m.
Saturday 9 a.m. - 5 p.m.
Start or stop an account with Terasen Gas
Call Customer Service to open or close an account at 1-888-224-2710 . Please note that there is a $25 application fee to cover administrative costs when opening a new account. Also, some new customers may be required to provide a security deposit.
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Online gas service application forms
If you need a gas line installed or removed submit your completed application form online.
Gas service application forms for special projects
Builders & developers: new subdivisions, town house complexes, strip malls, residential / commercial mixed use, new mobile home parks
Large commercial & industrial customers: industrial, big box retail, institutional
New installation
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