Start, stop or move your service
To start, stop or move your gas service, call us at
Toll free: 1-888-224-2710
International: 1-250-979-4900
International: 1-250-979-4900
Hours
Monday — Friday 7 a.m. - 8 p.m.
Saturday 9 a.m. - 5 p.m.
Automated services are available 24/7
Automated services are available 24/7
Gas services for new construction and renovation projects
Installation Centre
Hours: Mon-Fri, 7a.m. – 5 p.m.
Toll free: 1-888-224-2710 – option #3
Fax: 1-877-413-1152
Email: gasservice@terasengas.com
To arrange gas services for new construction or renovation projects, download the gas service installation application form in Word (594 KB) or PDF (192 KB) and submit it by phone, fax , mail, or e-mail.
Include the following when you submit your application:
- the quantity and type of gas appliances to be connected,
- your inlet delivery pressure, and
- the name and phone number of your heating contractor.
To meet your request, we require a minimum lead time of 3 weeks for the Lower Mainland (Metro Vancouver), 4 weeks for the Interior, 5 weeks for Squamish, and 5 weeks for Vancouver Island and Whistler.
*Please note some installations may require intensive planning and will not fall within these time frames. In those instances we will have a planner contact you regarding your project.
To have gas service removed, for example for a building demolition, download the gas abandonment application form in Word (266 KB) or PDF (266 KB) and submit it by phone, fax, mail , or email.
Submit your application form ahead of time. Allow a minimum of 4 weeks for the Lower Mainland (Metro Vancouver), 4 weeks for the Interior, 5 weeks for Squamish, and 5 weeks for Vancouver Island and Whistler.
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Phone:
Fax
Mail
Email |
1-888-224-2710 - option #3
1-877-413-1152
16705 Fraser Highway, Surrey, BC, V4N 0E8
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Starting a new account with Terasen Gas
Please note that there is a $25 application fee to cover administrative costs when opening a new account. Also, some new customers may be required to provide a security deposit.
Are you moving?
Avoid being charged for gas usage after you've moved. Let us know well in advance, and no later than two working days beforehand, that you want to stop service.
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Gas service application forms
Residential: single family and duplex
Business: single commercial unit in existing building, small scale stand alone commercial, single home builders
Builders & developers: new subdivisions, town house complexes, strip malls, residential / commercial mixed use, new mobile home parks
Large commercial & industrial customers: industrial, big box retail, institutional
New installation
To have a new or additional gas service line installed, submit your completed application form by phone, fax, mail or email.
We will then contact you with a price quote and review the service agreement for your approval.
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