Meter exchanges

We work hard to make sure that your gas meter operates as accurately as possible. Our meter exchange program means that every few years, under Industry Canada guidelines, we exchange and test a range of meters for their continued accuracy.

Arranging a meter exchange
Time and cost
What will the Terasen technician do?
How to be sure it's really a Terasen Gas employee at your door
Questions? Want to book an appointment?

Arranging a meter exchange

When we exchange your meter, we need to shut off your gas and enter your home or business to relight your gas equipment. Our meter exchange department will try to contact you first to arrange a convenient time.

Terasen Gas is accredited as a Meter Service Organization. This recognized status is based on federal government approval of our quality assurance programs. We are also ISO 9002 certified, which means we meet international standards for quality control.

Time and cost

Exchanging your meter takes about 30-45 minutes from start to finish.

There is no cost to you. This work is part of our routine maintenance program.

The Terasen technician will:

Take the last reading on the meter
Shut off the gas
Remove the meter
Put the new meter on
Take the new reading
Turn the gas back on
Come inside and relight your equipment

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Be sure it's Terasen Gas

We care about your personal safety and want you to feel comfortable before letting us into your home or business. All Terasen Gas employees carry photo identification. If someone approaches you claiming to work for Terasen Gas, ask to see identification.

Most Terasen Gas employees working outside the office wear uniforms with the company logo or drive vehicles marked with the company name and logo.

If you are suspicious for any reason, call us at 1-888-224-2710 to verify that a Terasen Gas service technician has been working in your area. If you suspect someone is impersonating a utility employee, you should call your local police.

To book an appointment?

Interior customers call toll-free 1-877-979-4921
Lower Mainland customers call 604-576-7270
Fraser Valley customers call 604-576-7260 toll-free or 1-800-784-1288
Vancouver Island, Sunshine Coast & Whistler customers, please call 1-800-784-1288

During the week, our customer service representatives are available from 9:30 a.m. to 8 p.m. If you reach our voice mail, please leave a message with the best time for us to return your call.

Note: If after several tries we are unable to establish an appointment with you, it may be necessary for the technician to proceed with the meter exchange. If so, your gas supply will be turned off, and we will leave a card on your door with instructions to call our 24-hour service centre to arrange for relighting your equipment.

For more details on Meter Approvals in Canada, please visit strategis.gc.ca.