Accounts & billing

Start or stop a Terasen Gas account?

Do you need to start or stop a Terasen Gas account? Let us know in advance to ensure we have the information to process your request.

Planning construction or renovations?

If you need to have gas service installed, moved or removed, let us know well in advance to ensure we have the information to process your request. You can now Submit your gas service application online.

Are you moving?

Let us know in advance to ensure that your account is either cancelled or transferred to your new location.

Ways to pay your bill

We offer several ways to pay your monthly bill. Choose the option that's most convenient for you.

Understanding your meter

Find out how to read your natural gas meter and how to convert your meter reading to gigajoules. Learn about our meter exchange program.

Gas meter safety

Call before you dig

Whether you're landscaping, planting trees, installing a fence or building a deck, it's important to know what lies underground.

Request gas line information from BC One Call at 1-800-474-6886 or cellular *6886.

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Account Online

Access your Terasen Gas account online.

View current and past statements and payments.
Download your gas consumption information.
Receive email notification when your bill is ready.
Submit your meter readings.

Account log in

Rates and cost of gas

What you need to know about rates and the cost of gas.

Learn more

Questions?

Contact Customer Service

1-888-224-2710 Toll free

1-250-979-4900 International

1-888-224-2720 Fax

E-mail: Customer service

Hours — Pacific Time

7 a.m. to 8 p.m. Mon. - Fri.

9 a.m. to 5 p.m. Sat.

Large print billing statements available

Customers with visual disabilities can request the large print service by calling the Terasen Customer Service Centre. Medical documentation is required.

1-888-224-2710