Accounts & billing
Start, stop or move
Are you moving? Let us know in advance to ensure that your account is either cancelled or transferred to your new location.
Ways to pay your bill
We offer several ways to pay your monthly bill. Choose the option that's most convenient for you.
Understanding your meter
Find out how to read your natural gas meter and how to convert your meter reading to gigajoules. Learn about our meter exchange program.
Gas meter safety
Call before you dig
Whether you're landscaping, planting trees, installing a fence or building a deck, it's important to know what lies underground.
Request gas line information from BC One Call at 1-800-474-6886 or cellular *6886.
Account Online
Access your Terasen Gas account online.
- View current and past statements and payments.
- Download your gas consumption information.
- Receive e-mail notification when your bill is ready.
- Submit your meter readings.
Questions?
Contact Customer Service
1-888-224-2710 Toll free
1-250-979-4900 International
1-888-224-2720 Fax
E-mail: Customer service
Hours — Pacific Time
7 a.m. to 8 p.m. Mon. - Fri.
9 a.m. to 5 p.m. Sat.
Get Comfortable
In the spring issue, you'll find information on Terasen volunteers, safety for kids, natural gas barbecues, CUSTOMER CHOICE and BC One Call.
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