A sales person at your door?
What you need to know
CUSTOMER CHOICE began May 1. Since then, natural gas marketing companies have been selling long-term, fixed-rate contracts to residential customers.
The commissioned sales people hired by the natural gas marketing companies to sell these contracts are not linked to Terasen Gas in any way.
Understand who they are
If you open your door and are greeted by a sales person selling a natural gas contract:
- Ask what company the sales person is working for. Don't accept an answer that includes Terasen Gas.
- Ask for company ID. The sales person should not be using the Terasen Gas logo to say or imply that they are Terasen Gas in any way. A Terasen Gas shirt or hat should not be taken as proof that they're representing Terasen Gas. Rather, the Terasen Gas logo only appears on CUSTOMER CHOICE brochures and correspondence, including
- the Standard Information Booklet that agents are required to provide customers, and
- the Confirmation Letter sent by Terasen Gas after enrolling in the program.
If you believe the sales person at your door has misrepresented themselves, call Terasen Gas and we will log your complaint and advise the BC Utilities Commission. Note the time and date of the sales call and what company the sales person was from.
Be cautious about showing your Terasen Gas bill to sales people. It contains personal information.
Understand your options
Regardless of what the sales person at the door may tell you about CUSTOMER CHOICE, you have two choices:
- You can continue to buy your natural gas from Terasen Gas at a variable rate. No action is required.
OR - You can lock into a long-term, fixed-rate contract with a gas marketer. To do so, a signed contract is needed.
Just like fixed and variable rate mortgages, the choice that's best for you depends entirely on your own preferences.
Understand the marketer's offer
If you have a gas marketer representative at your door or on the phone, be sure you understand the details of their offer BEFORE you sign anything.Related links
Reasons a Terasen Gas representative may knock on your door
Occasionally, Terasen Gas may visit your home, usually by appointment but not always.
Reasons for these calls include:
- relighting appliances after a natural gas outage
- conducting a meter exchange
- conducting an annual leak survey or corrosion test
Signed a contract, but changed your mind?
There is a 10-day cooling off period during which you can opt out of the agreement without penalty.
The date by which you must contact your gas marketer appears in your confirmation letter from Terasen Gas.
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