Questions to ask

Before you sign a contract with a gas marketer, do your homework. These questions may help you gather and review the information you need to make an informed decision.

1. What is your price per gigajoule of gas?
2. How long is the term of this agreement?
3. Is the price per gigajoule of gas fixed over the entire term of the agreement? Or does it vary?
4. How does your gas price compare to other gas marketers’ fixed prices and to Terasen Gas’ variable prices?
5. What are the benefits and risks involved in a fixed term agreement?
6. What commitments will be made on my behalf?
7. What are the financial obligations and potential additional charges?
8. What are the renewal provisions of the agreement?
9. What is your company’s track record in supplying natural gas?
10. Who is authorized to sign an agreement with a gas marketer?
11. If I am not satisfied with the agreement and want to cancel within the 10-day cancellation period, what is the best way to contact you?
12. Will you provide me with a confirmation number telling me the cancellation process is complete?
13. After my 10-day cancellation period has ended, what are the rights and penalties for early termination of the agreement? Is there a minimum agreement term?
14. How many days does it generally take for my agreement to be sent and enrolled with Terasen Gas? How will I know when my 10-day cancellation period ends?
15. If I move to a new home, what information do I need to provide your company and Terasen Gas? Does the agreement follow me to my new home?