Questions to ask
Before you sign a contract with a gas marketer, do your homework. These questions may help you gather and review the information you need to make an informed decision.
- What is your price per gigajoule of gas?
- How long is the term of this agreement?
- Is the price per gigajoule of gas fixed over the entire term of the agreement? Or does it vary?
- How does your gas price compare to other gas marketers’ fixed prices and to Terasen Gas’ variable prices?
- What are the benefits and risks involved in a fixed term agreement?
- What commitments will be made on my behalf?
- What are the financial obligations and potential additional charges?
- What are the renewal provisions of the agreement?
- What is your company’s track record in supplying natural gas?
- Who is authorized to sign an agreement with a gas marketer?
- If I am not satisfied with the agreement and want to cancel within the 10-day cancellation period, what is the best way to contact you?
- Will you provide me with a confirmation number telling me the cancellation process is complete?
- After my 10-day cancellation period has ended, what are the rights and penalties for early termination of the agreement? Is there a minimum agreement term?
- How many days does it generally take for my agreement to be sent and enrolled with Terasen Gas? How will I know when my 10-day cancellation period ends?
- If I move to a new home, what information do I need to provide your company and Terasen Gas? Does the agreement follow me to my new home?