Forest fires and evacuation alerts

To find out the status of forest fires, fire danger ratings and fire bans:

British Columbia Wildfire Management Branch

Terasen Gas holds public and employee safety as a main priority and we work with Provincial emergency officials to monitor various forest fire situations in BC.

What to do if you have been ordered to evacuate your home

If you detect the rotten egg or sulphur smell of natural gas, leave your home immediately and call the Terasen Gas 24-hour emergency number immediately: 1-800-663-9911.
If you do not smell gas, leave your meter on and follow the evacuation order.
Terasen Gas is aware of fire situations and we will control and monitor the natural gas system. We work with local fire and emergency authorities to ensure public safety and the safety of the natural gas infrastructure.

Natural gas service outages

If requested by fire or emergency officials, Terasen Gas will turn off natural gas service as a precautionary measure or if there is an immediate threat to Terasen Gas infrastructure.
Once fire or emergency officials confirm the situation is safe, there are a number of steps that Terasen Gas is required to take to safely restore natural gas service:

assess the natural gas system in the affected area
repair any damage and reactivate the affected system
visit each home to relight all affected appliances and restore gas service at the meter, if required
If you are not at home, a Terasen Gas technician will leave a door tag that provides contact information. Call 1-877-711-8877 for relights.

What to do when you return home

The decision to lift the evacuation order is made by local fire officials after consultation with other agencies, including Terasen Gas. Once the order is lifted, customers will be able to return to their homes.

If gas has been turned off due to an emergency, Terasen Gas will first ensure the natural gas system is safe. Once complete, Terasen Gas crews will visit your home to relight your appliances.
If the service valve on your meter is turned in the off position, do not turn it on unless instructed by Terasen Gas.
If you are not at home, a Terasen Gas technician will leave a door tag that provides contact information. Call 1-877-711-8877 for relights.
If you have concerns with the natural gas system, or if you detect the rotten egg or sulphur smell of natural gas, leave your home immediately and call the Terasen Gas 24-hour emergency number immediately: 1-800-663-9911.

Always call a licensed gas contractor

To find a licensed gas contractor

Don't try to put natural gas appliances back in service yourself. Gas appliances that have been damaged should not be used until inspected by a licensed gas contractor.

A licensed gas contractor will check, repair and pressure test all gas pipes that may have been affected by the forest fire. They will also check that all the gas equipment is safe to operate.